Direct Mail Marketing [2023]

by Alice Scott - Updated Feb 27, 2023

Direct Mail Marketing is a form of advertising in which Businesses mail promotional materials, like Postcards & Letters to current customers and prospective customers.

What is direct mail marketing?

Direct Mail Marketing, also known as "advertising mail" or "direct mail", is defined by Wikipedia as "the delivery of advertising material to recipients of postal mail".

Businesses use direct mail to maintain strong relationships with their current customers and to reach out and prospect for new customers.

Direct Mail Marketing
Direct Mail Marketing

Does direct mail marketing work?

Yes! Direct mail is still one of the most efficient, cost-effective ways for businesses to advertise your services & products.

Direct mail is personable, and people enjoy getting their mail!

According to a Gallup poll, 41% of Americans look forward to checking their mailbox every day, and enjoy receiving all sorts of different types of mail. says that "direct mail advertising is one of the most effective ways to reach out to new and existing clients".

How can I use direct mail to grow my business?

Direct mail can help you grow your business in 2 important ways:

1 ) Maintain a strong relationship with your current customers so you keep them coming back.

Don’t lose your customer base to your competition!

Direct mail is a quick and affordable way to stay connected with your current customers, keep them engaged and remind them that they need your services. Stay connected with birthday promotions, event reminders, special discounts and offers etc.

2 ) Advertise to new prospects and get new customers!

Use direct mail to tell people in your area about your services and products, gain new customers & boost sales!

What response rate can I expect from a Direct Mail Marketing Campaign?

Response rates vary greatly and depend on a lot of factors.

According to a recent article by EINPresswire, the average direct mail response rates are between 2.7-4.4% .

That means that for every 100 direct mail pieces that you mail through the postal service, you can expect a response rate from ~2-4 recipients. Now that’s a great return on investment ! And don’t forget, this number doesn’t even take into account how many repeat customers you might gain. Gaining even one new customer who turns into a loyal repeat customer, is a big win.

According to the Postary (Postcard Marketing & Direct Mail Platform), the average response rate of the direct mail is around 2.7% – 4.4%


What do I need to do to get a high response rate?

Response rates depend on a lot of different factors. But, if you want to get the best possible response rate, high conversions and the most successful direct mail marketing possible, we suggest doing all of the following:

  • Professional Mailers with eye-catching Graphic Design
  • Compelling Call to Action
  • Coupon or Offer
  • Targeted, accurate Mailing List
  • Digital Marketing
  • Social Media
  • Marketing Strategy
  • Follow-ups
  • Email Marketing

How do I reach my target audience?

You can reach your target audience quickly, if you know who your potential customers are. However, if you don’t know who your target audience is, you have a bit more work to do.

So, for example, in some cases you might want to send your mailers to your current customers. In which case, you know who they are, and you likely already have their Names and Addresses.

However, if your marketing plan includes prospecting, and sending direct mail to new prospects, you’ll need to find a lead generation company or marketing service to help you find your target audience.

LeadsPlease specializes in helping small businesses find their target audience, and we help you build a targeted, accurate Mailing List based on location and demographics.

I’m a Real Estate Agent. Can you help me with my Direct Mail Marketing Campaign?

Yes! We work with Real Estate Agents and Agencies across the USA and help them advertise their new listings and to promote brand awareness.

We can help you find a targeted Mailing List of potential new Homebuyers and help you Print and Mail a high-quality Direct Mail piece.

If you already have your pieces of mail designed, you can email your templates to us, and we can take care of the rest!

What is a "call to action" and why is important?

A "call to action" is one of the most important items of a well designed mailer. It is the statement on your mailing piece that urges the recipient to do something.

So, for example, a "call to action" for a new restaurants’ direct mailer, might be something like this: "Make a Reservation Before the end of the Month and Get a Free Appetizer with your Entrée!" The statement urges the customer to ‘act’; it gives them a time frame when they need to ‘act’ and an incentive; a ‘Free’ appetizer !

A "Call to action" is important, because it clearly defines what you want your reader/customer to do! If there’s not a clear, compelling "call to action", your marketing efforts will be wasted.

What is EDDM?

Every Door Direct Mail (EDDM) is a direct mail service, offered by the United States Post Office (USPS) allows you to send mail to every home, and every address in a particular area.

Every Door Direct Mail is used by businesses that want to send mail to every address in a particular carrier route or zip code.

Some people refer to this type of mailing as a ‘Saturation’ mailing.

For more information, please visit our Every Door Direct Mail page.

Can I also get Email Addresses?

Yes! We offer Direct Mail Lists and Direct Mail + Email Lists.

To get a Direct Mail List with Email Addresses, select the ‘Direct Mail + Email’ List option on the Count Result Page.

Charity Donor Mailing List & Emails

What types of direct mail are there?

  • Postcards
  • Letters & Envelopes
  • Catalogs
  • Magazines
  • Brochures
  • Samples
  • Menus
  • Credit Card Applications
  • Door Hangers
  • Magnets
  • Flyers
  • Newsletters
  • Invitations
  • Promotional Gifts
  • Advertising

Other Helpful Resources

Direct Mail Marketing FAQs

What’s the best way to target my direct mail marketing campaign geographically and still stay on budget?

You can draw a radius around a physical address and easily control the number of leads you want. Check the map to make sure you are covering the area you want and increase or decrease the radius to increase or decrease the cost of the list and the number of leads.

Do you have any print partners we could contact to do the printing and mailing of our direct mail marketing?

Yes we do.

What’s the difference between targeted direct mail and saturation mail?

With targeted direct mail you get to mail to specific people or businesses in geographic areas of your choosing. This gives you the ability to send a personal message. For example you may want to target turning 65 people by birth month for a Medicare campaign. Saturation mailing is not targeted. It is data of all mailable addresses without any personal information. For example a pizza restaurant may not be bothered about targeting certain groups of people. They just want to get their message to everyone regardless of who they are.

Can we help you?

Call us on 866 306 8674

for free expert assistance.